How do I proceed if I want to change or return my bag? 

Start by sending an e-mail to customercare@bukvy.se. Add your order number as the subject of the e-mail.

Bukvy offers free shipping world wide for all purchases over 100euro. In case you want to return or change your purchase, we will arrange the shipping but the cost will be deducted from your refund. The returning shipping costs are:

From United States: 30 Usd

From Europe: 15  Euro

From all Nordic countries:  10 Euro

We leave a 14 days window for returns and changes. 

 

I have received a faulty product, how do I proceed? 

If you recieve a faulty product, take a photo of your problem and send it to us by e-mail together with a description. Don forget to add your order number in the subject of your e-mail. We will answer you within 24 hours. All complaints and comments should be sent to: customercare@bukvy.se. 

 

What lap top size fits in my Bukvy bag? 

Bo Bardi Bag: fits a 13 inch laptop (max 

Curie bag: fits a 15 inch laptop (max 36 x 27cm). 

Laula Bag: fits a 15 inch laptop (max 36 x 26cm). 

 

I am not sure on how to use and fix the straps, can you help? 

We have made some videos showing how to best fix the straps. Just follow the links below to see the instructions: 

Bo Bardi Bag - how to pack and close it.

Curie Bag - how to pack and close it.

Little Curie Bag - how to pack and close it.

Shikibu Bag - how to pack and close it.