How do I proceed if I want to change or return my bag? 

Start by sending an e-mail to customercare@bukvy.se. Add your order number as the subject of the e-mail. 

Bukvy offers free shipping in europe and USA for all purchases over 100 Usd/euro. In case you want to return or change your purchase, it has to be made within 14 days after purchase. 

The product has to be in the same condition in which you received it/them and sent back in the same or a similar packaging as it came, to not be damaged during the returning transport. Put the straps inside of the bag and fold it the same way as you recieved it. 

Note that you are responsible for the shipping until we have received the goods and therefore we recommend you to choose a carrier who provides tracking of packages. Remember to tag the shipping as a return of purchase. 

Note that duties and taxes on orders shipped outside the EU can not be refunded.

Note that the shipping cost is nonrefundable. 

 

Return the product to:

Play Logistics AB / Bukvy

Armbågavägen 3

506 30 Borås

e-mail (only for shipping concerns): 3pl@play.se

 

If you want to contact us about the shipping, send us an e-mail on: customercare@bukvy.se. 

 

 

I have received a faulty product, how do I proceed? 

If you recieve a faulty product, take a photo of your problem and send it to us by e-mail together with a description. Don forget to add your order number in the subject of your e-mail. We will answer you within 24 hours. All complaints and comments should be sent to: customercare@bukvy.se. 

 

What lap top size fits in my Bukvy bag? 

Bo Bardi Bag: fits a 13 inch laptop (max 

Curie bag: fits a 15 inch laptop (max 36 x 27cm). 

Little Curie bag: fits a 12 inch laptop or an Ipad (max 25 x 35cm). 

Laula Bag: fits a 15 inch laptop (max 36 x 26cm). 

 

I am not sure on how to use and fix the straps, can you help? 

We have made some videos showing how to best fix the straps. Just follow the links below to see the instructions: 

Bo Bardi Bag - how to pack and close it.

Curie Bag - how to pack and close it.

Little Curie Bag - how to pack and close it.

Shikibu Bag - how to pack and close it.