How do I proceed if I want to change or return my bag? 

Start by sending an e-mail to customercare@bukvy.se. Add your order number as the subject of the e-mail.

Bukvy offers free shipping within Europe and the US. In case you want to return or change your purchase, we will arrange the shipping but the cost will be deducted from your refund. The returning shipping costs are:

From United States: 30 Usd

From Europe: 20 Euro

From Sweden, Denmark, Finland:  15 Euro

From Norway: 30 Euro. Please note that Norway is outside of EU and there will be custom charges added to a purchase that should be refunded if the order is returned. For more information about this, contact the Norwegian custom service. 

We leave a 14 days window for returns and changes. 

 

I have received a faulty product, how do I proceed? 

If you recieve a faulty product, take a photo of your problem and send it to us by e-mail together with a description. Don forget to add your order number. We will answer you within 24 hours. All complaints and comments should be sent to: customercare@bukvy.se.