Bukvy offers free shipping within europe and the US for all orders over 100 euro. We ship with Postnord within the EU and FedEx in the US. Please note that we can not guarantee delivery the estimated delivery dayes since it's out of our control. All Bukvy purchases generates a confirmation e-mail with a traceable link and you will receive a notice when your bag is ready for pickup.
The shipping cost for country/region can be read below.
Sweden, Denmark, Finland: Purchases below 100 EUR is charged 6,9 euro.
Delivery time: 2-3 days.
Europe: Purchases below 100 EUR is charged 12,9 EUR.
Delivery time: 2-4 days.
Express Shipping: 1-2 days 12 euro.
United States and Norway: Purchases below 100 EUR is charged 14,9 EUR.
Delivery time: 2-5 days.
Express Shipping: 1-3 days 18$.
Custom charges in the US: The custom declare service in the US charges purchases over 800$ with a 9% custom fee. If you want to return a purchase, the customs should refund this fee. For more information, contact the US customs.
Custom charges in Norway: Please note that Norway is outside of EU and there will be custom charges added to a purchase that should be refunded if the order is returned. For more information about this, contact the Norwegian custom service.
Rest of the world: Shipping charge is 45 euro. Delivery time: 2-7 days. No shipping to Russia. Please contact us if you have a certain request to a specific country.
Returns and Exchanges:
If you want to return a purchase start by contacting email@example.com. The contact must be made within 7 days after your delivery. Insert your ordernumber in the Subject line for us to be able to help you as easy as possible.
The return cost is either deducted from your refund (if we handle the shipping, see shipping costs above) or handled by the customer. Note that you are responsible for the shipping until we have received the package. It is important to use a carrier who provides tracking of packages, for example UPS or DHL Express. If you are situated outside of EU, remember to tag the shipping as a return of purchase - otherwise you will have to pay custom duties for the shipping.
Note that duties and taxes on orders shipped outside the EU can not be refunded. Note that any shipping cost is nonrefundable.
The shipment must be delivered to the door, it is not possible to use a shipping method where the package is sent to a pick-up point.
The product must be returned to us in the same condition in which you received it and sent back including dust bag and in the same or similar packaging as it came, to not be damaged during the returning transport. Put the straps inside of the bag and fold it the same way as you received it.
When we have received the item and checked that it is in a good condition, we will make a refund to the same payment/card as the transaction was made through.
I have received a faulty product, how do I proceed?
If you receive a faulty product, take a photo of your problem and send it to us by e-mail together with a description. Don forget to add your order number. All complaints and comments must be sent to: firstname.lastname@example.org
If you do not pick up your goods, we will charge you for delivery, return and storage costs. Uncollected items are not counted as cancellation of your purchase.